The Help Desk
This is a full fledged "I hate you." rant.
I have patiently, and often times singlehandedly, taken care of the Help Desk for years... ever since 2009. I have been gone from Mizahar this month long chunks of time because of my work schedule, which has me gone from home 6 days a week often in ten to twelve hour chunks if not longer. And this weekend I don't see myself being here either. Saturday I have a bee removal starting at 8am and Sunday is Mother's Day and mom needs to get taken out. AND I WILL HAVE TO WORK ALL NIGHT SATURDAY AND PROBABLY ALL DAY AFTER THE BEE REMOVAL.
So to all you folks that have all kinds of disposable time and think everyone else does too hence pushing the issue that you need all kinds of attention - Goodie For You. I do not have disposable time at the moment. I am sorry you folks are not getting the immediate responses you think you deserve.
But screw you rude people that are being pushy as hell, sending me PMs asking if your HD tickets got viewed or were 'alright', but heh no hurry right? Well, I have to READ them to know they are fine. And frankly, the minute I get the HD ticket all caught up, go to work, then get off again and check it again it will often be a full page behind. I'm sick of keeping up. I'm spending all my waking hours on HD tickets that I have Mizahar time for. It's utterly ridiculous.
People don't even read the lore. They don't take the time to properly request an NPC or a gnosis gift. They have no clue what they are really doing or what they really want or need. When a single ticket takes a month to resolve because they need to be asked to revise things or apply the right way wherein I give them a link to the wiki page in question that is pertinent... and they could have found it themselves.
I'm sick to death of it. I've never had burnout this huge before in my life. And the sad thing about it is THIS SHOULD NOT BE HAPPENING. Every crybaby and needy person on the game is in the Help Desk being absolutely impossibly frustrating to me.
No, I won't tell you what I will approve for you for a Konti Gift.
No, I won't let you have unique character traits being a human.
No, I won't wipe your bum and ease your butthurt.
If you have a complaint, post the complaint, give us a log if someone is doing something that you don't like or think shouldn't happen, and move on from there. We'll handle it from that point. Don't spam my inbox with WHATS BEING DONE ABOUT THIS.
If you are a staffer or a staffer wanna be... and no one has responded to your HD Ticket request to join the staff... I'm sorry. It's just because I've not gotten you fixed up yet... and no one else seems to have time or willingness to do so. Nudge me, and if I think you are a great candidate I'll fix you up if you've been overlooked. If I think you are totally unsuitable, I'll let you rot in there forever. Seriously.
And no I don't know why other Founders don't answer their tickets when they are clearly marked for the other Founders. And no I won't read them if they are marked for someone else. I'm glad to see other tags besides Gossamer in there.
But don't PM me, post a help desk ticket, then bitch in chat that no one reads the Help Desk. Someone does. And someone does her best to keep up with it. But the cold hard truth is that half the stuff in there is unnecessary. Retiring pc's after ten posts? REALLY? STOP MAKING THEM THEN. Want your kickass PC to be turned into an NPC because you aren't playing anymore but obviously people love the PC so much they never want to loose them? Forget it. I just advised an ST today instead of turning a PC into an NPC to have the PC fall overboard and be lost with status unknown. No quest is so important that it can't be done without a PC who's player has no time to play. If you designed it that way, that's YOUR FAULT ST, and I'm not correcting your mistake by making more and immortalizing people that aren't worthy of it because they don't want to stick around or weren't here more than a blink of an eye anyhow.
I'm mad as hell over this HD Ticket situation. I'm mad as hell that people keep bugging my PM box that is already full of bullshit to begin with, about HD stuff. Post a HD Ticket already. Just don't come to me on how to post in the HD when you could be posting in the HD and getting your shit all worked out there instead of working it out in my PM box, then having to go through the HD anyhow. I won't circumnavigate the HD and handle stuff FASTER in my PMs. Duh. And don't... for the love of god... post in the HD and ask if you need a SS thingy cause everyone else has one. Seriously. Go read what an SS thingy is about and then figure out - for yourself - that you only need one when you have special storyteller notes about your PC. If you want special storyteller notes on your PC, go out and do stuff with your PC... the SS thingy... I swear I hear that daily... will come in time at that point.
And FYI today I got up at nine, called and made an appointment with the vet, have to take a cat in for some medication, am getting bark dust for the yard, spreading it out some, and then going to work for another ten hours to manage my shift alone. Again, there's no time in there for Mizahar other than a few stolen moments this morning.
Goss |
by Coltyn on April 30th, 2013, 2:22 am 
